Emergency Medical Services in Kolkata | 24×7 Care by Feliz Health

What Are Emergency Medical Services?

Emergency Medical Services (EMS) are urgent healthcare responses delivered in life-threatening or critical conditions. This includes ambulance transport, doctor on call, first aid, and paramedic support.

According to the World Health Organization (WHO), EMS is a vital link in the chain of survival, especially in densely populated cities like Kolkata.

Why Emergency Medical Services Matter in Kolkata

Kolkata faces growing pressure on its healthcare systems. With over 4.5 million residents, traffic congestion, and infrastructure challenges, access to timely emergency medical services in Kolkata is often delayed.

A recent article by The Indian Express noted that many ambulances in India are poorly equipped, and only 20% have trained paramedics—a major concern for urban centers.

That’s why private EMS providers like Feliz Health play a vital role in improving emergency response in the city.

Feliz Health: Revolutionizing Emergency Medical Services in Kolkata

Feliz Health is a Kolkata-based health-tech platform aiming to modernize Emergency Medical Services using mobile technology, trained staff, and 24/7 access.

It aligns closely with India’s National Health Mission (NHM) goals to bridge EMS gaps in urban and semi-urban locations. (NHM Official Portal)

Through Feliz Health’s app or hotline, residents of Kolkata can now get emergency care faster than relying solely on government infrastructure.

Key Features of Feliz Health’s Emergency Services

✅ 24/7 Doctor on Call services
✅ Quick-response ambulance booking via app
✅ On-site caregivers with cab support
✅ Emergency medication delivery
✅ Coordination with multi-speciality hospitals

Feliz Health supports both ALS (Advanced Life Support) and BLS (Basic Life Support) requirements, helping patients receive the correct level of emergency care from home to hospital.

Types of Emergency Medical Services Offered

1. Ambulance Services in Kolkata
   India’s National Ambulance Service provides 108 and 102 emergency numbers, but Feliz Health enhances this by offering faster, tracked services with onboard paramedics.
2. Doctor on Call
   Available across Kolkata for:
   • Fever
   • Chest pain
   • Infections
   • Diabetic emergencies
3. Pediatric Emergency Services
   In partnership with pediatricians, Feliz Health brings child-specific emergency treatment at home, minimizing trauma for young patients.
4. Elderly Emergency Care
   Includes stroke response, fall injuries, and chronic condition management at the patient’s residence.

How Feliz Health Ensures Fast Response Times

Feliz Health uses a zone-wise distribution of ambulances and AI-powered dispatch to reduce travel delays. In a city like Kolkata, where ambulances often get stuck in traffic (as reported by Times of India), this model ensures more reliable and timely service.

Real-time GPS and smart-routing features are part of the Feliz Health app ecosystem.

Benefits of Home-Based Emergency Medical Services

• 🏠 Stay at home while help arrives
• 🧓 Great for elders and children
• 🕐 Reduces ER waiting time
• 🧑‍⚕️ One-on-one attention from a dedicated team
• 💊 Follow-up care coordination

Especially during seasonal outbreaks or COVID-19-like surges, home-based care significantly reduces the risk of hospital-acquired infections.

(CDC – Home Healthcare Safety)

How to Access Emergency Medical Services in Kolkata

You can connect with Feliz Health through:

• Mobile App (Android & iOS)
• 24/7 Helpline
• Website – https://feliz.health

Book doctor visits, request ambulances, or coordinate care for loved ones—all in minutes.

Emergency Services for Elders and Kids

Children and seniors are most vulnerable in emergencies. Feliz Health offers:

👶 Pediatricians for high-fever, seizure, and asthma support
👵 Elder-care professionals for stroke, mobility crises, chronic condition spikes
🚕 Cab + caregiver support to hospitals

As per the Indian Medical Association (IMA), elderly citizens often face the most delays during critical events—home-based care helps bridge this crucial gap.

FAQs on Emergency Medical Services in Kolkata

Final Thoughts: Staying Prepared with Feliz Health

In a city like Kolkata, where traffic, crowding, and hospital overload are daily struggles, access to Emergency Medical Services can’t be left to chance.

Thanks to platforms like Feliz Health, families can take control in emergencies and save time, stress, and lives.